Green Lodge

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We have always had to raise them for this reason and that feels like we are often complaining. Many thanks for taking the time to review our home.

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I urge you to come speak to me directly or via email to discuss how we can improve the care of your Aunt. Regarding the cleanliness, this is a core part of what we do, so I will be investigating how we can improve this and would welcome your feedback on this matter. Kind regards, Care Home Manager. Staff very caring, providing activities, show respect to residents and visitors. Thank you for taking the time to review our care home. Thank you, Care Home Manager. My wife is a resident in the dementia ward.


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She seems to be happy and settled there and is responsive to the resident carers there who take care of her needs. With vascular dementia routine and familiarity is of prime concern to her but she is not very responsive to unfamiliar faces eg. She sometimes refuses to let them change her if she has not been changed.

I change her and dress her. She has a happy nature and is well liked by the staff. She likes to sit in the nice garden with me and is quite chatty with a good sense of humour. I have seen a big improvement in her over the year.

Green Lodge Hotel by Marston's Inns

The care that my Dad receives varies, depending on the shifts of staff. Generally speaking, the staff care deeply about the residents and go out of their way to ensure that he is cared for and comfortable. One of the laundry staff makes sure that Dad has enough clothing before she goes home after her shift. I could wish that the cleaning of rooms was more efficient, though again that depends on individual staff. Some staff try hard to ensure that Dad eats and drinks plenty.

Regular shaving has improved recently and this makes Dad more comfortable. Thank you for your review. If you can provide me with more information regarding the cleaning of his room, I can investigate this for you. Please feel free to speak to me in person or via email. Kind Regards, Care Home Manager. Care staff are always willing to help when they can.

All the care staff and the management are very welcoming and accommodating. They are caring, patient and attentive. I have been a regular visitor since October and the above comments have always been appropriate. The staff have delivered a high standard of care over a sustained period of time. My Dad is very happy here and this is by far the best care home I have ever been in.

As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that the staff are caring, patient and attentive. We very much believe that the residents are part of our family and it is wonderful to hear that your dad is very happy in the home. I am so pleased that we chose Green Lodge as a permanent residence for my aunt. The home is bright and clean. The hardworking staff are always cheerful and provide a happy welcoming atmosphere. I was worried about my aunt settling there, but she has developed a great rapport with the staff and has settled well.

My aunt is somebody who doesn't easily join in with activities. But there is such a range of activities at Green Lodge that she is joining in to many and she's enjoying herself. Her physical and psychological health have improved since she's been at Green Lodge, firstly because she is now eating properly, and secondly because she enjoys the company there.

The management at Green Lodge are exceptional in their passion for making it the best place it can possibly be. They are at the moment revamping the lovely large garden into a sensory garden for the use of the residents. I'm very happy with my aunt's care at Green Lodge. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that your aunt has settled in well and that you have found improvements in your aunt's health since she joined us. It is also gratifying to hear that you find all the staff to be cheerful and that they provide a happy, welcoming atmosphere.

Kind regardser.

The Green Lodge

My Dad needed an emergency admission so we did not have the opportunity of looking around to find a care home for him. Green Lodge was organised for us and from the moment we arrived the staff made us all feel extremely welcome. Dad is very well looked after, treated with dignity by professional, caring and friendly staff who create a wonderful family atmosphere. Many thanks for the review of Green Lodge. I am very pleased to hear that you felt the staff at Green Lodge were organised and welcoming. It is nice to hear such positive things about our staff as they do strive to create a caring family atmosphere.


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I have been visiting my friend since he moved into Green Lodge and I have been impressed with the cleanliness of the home. There is no smell of soiled bedding or furniture, which I have experienced in other places I visit. I like the idea of daily activities, even though my friend does not participate. My friend has vascular dementia and is very confused a lot of the time. However, he is treated with respect and has never, to my knowledge, been forced to do anything he does not wish to.

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Green Lodge Hotel in Hoylake | Marston's Inns

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Green Lodge

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